But, I have learned a few things that could help you, your business and your brand in creating a successful online engagement experience for your customers.
One of the things I keep on my business card is “Experiencial Design” because I think something that customers of this age look for is not only a good product or service, but a great customer experience.
Take a look at what you’re doing with your current strategy and ask yourself if you are really engaging your customers or just pushing things out there without paying attention to what they’re saying. To find out more, watch my latest episode.
How to Make It Work is also available on Tivo, Roku and Blip.tv